Returns

Returns
All items that are to be returned must be accompanied by a filled in returns form that can be downloaded here. Once submitted please print out and include with the returned item.

If you aren't happy with your purchase please return it in an unused re-sellable condition (including any packaging and manufacturers labels) to us within 14 days of receipt and we will give you a full refund excluding any postage costs. Where there is free delivery you will receive a free return minus the delivery cost – between £20-£30 for bikes and £5-£10 for other items. Items returned outside of the 14 day period or without labels as above will be subject to a restocking fee.

When returning any item to us for whatever reason it is your responsibility until the goods have been delivered to us. We cannot be held responsible for lost items sent back. 

If you are returning an item due to an error by us, we will cover the cost to return the item (up to first class recorded level, please make a note on the returns form you would like the postage cost refunding) and there will be no additional cost for us to send out the correct item. If there is a larger item that you need to return due to our mistake please contact us first (email returns@peakcyclesport.com) as we may be able to get our couriers to collect the item. 

If you wish to return a bike for any reason then you will have to arrange the return yourself and will be liable for any damage in transit on the return journey.

Please do not ride the bike as a full refund cannot be given if the bike has been used.

Returns address:
Peakcyclesport,
Wood Street Mill,
Pickford Street,
Macclesfield,
SK11 6JQ,
01625 426333

Warranty Returns
Should your product develop a fault whilst still under warranty, we shall sort it for you. Please email returns@peakcylesport.com

Please contact us before returning warranty items as some can be sent to the manufacturer direct to speed up turnaround times. Items maybe required to be returned to the UK importer/manufacturer to be assessed if the fault is within the offered warranty terms.

However the postage costs to return the product to us will be at your expense.